Our Privacy Notice explains the way in which we collect, use, maintain, protect and disclose your personal information. It is important that the personal data we hold about you is accurate and current. We may contact you to ensure that the information we hold is accurate. Please do get in touch if your personal data has changed during your relationship with us.
Please note that we process payments on this website using Stripe – see the final point below for separate policies regarding payment information.
The Language Shop Limited is an employee owned business and public sector owned company (LB Newham) that is dedicated to the improvement of standards and delivery of translation and interpreting services to the public sector. We have been providing language services for over 30 years and have developed a quality assurance function that ensures public sector organisations are procuring translators and interpreters that are technically competent, have the right to work and have the appropriate security clearances.
Our registered head office is:
The Language Shop Limited
1000 Dockside Road
London E16 2QU
Company Number: 08882661
We are a registered as a Data Controller with the Information Commissioner’s Office under registration reference ZA114824and have appointed a data protection controller (DPC) who is responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this privacy notice, including any requests to exercise your rights, please contact the DPC using the details set out below.
Data Protection Controller: Sam Lingard
Email address: email@example.com
We are committed to protecting and respecting your privacy.
Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and individual that we are either working with or looking to work with.
This policy sets out the basis on which any personal information we hold about you will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, share and transfer different kinds of personal data about you which we have grouped together follows:
We use different methods to collect data from and about you including:
Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) search information providers such as Google, Yahoo or Firefox based inside or outside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the UK.
We may collect data from publicly available sources where you have given your consent for them to share information publicly such as online directories, professional networking organisations such as LinkedIn, identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Profile Data, such as your username, password, purchases or orders made by you, your interests, preferences, calendar information, progress and results on training courses, feedback and survey responses.
While you are a customer or supplier of The Language Shop, the basis for processing your data is ‘contract’. We use your data to ensure that we provide the very best possible service and that the service/product provided meets your needs. Examples of this are outlined below:
When you are not or no longer an active customer of The Language Shop the basis is ‘legitimate interest’ as we would like to keep you informed about the services we provide and how you can order products/services from us.
We may use your details for creating a profile to gauge decision-making and for direct marketing purposes. For example, using information held, we may create profiles based on the following:
Where appropriate, recipients will be given the option to opt-out of communications and ask to be removed from marketing and general communications.
If you wish to exercise any of your legal rights, please contact us by emailing us at firstname.lastname@example.org
We use the following cookies:
You can find out more information about the individual cookies we use and the purposes for which we use them below:
DNN (only relevant if we enable you to log into our site) – DotNetNuke uses a number of cookies, the most important of which are the forms authentication cookie (created when a user logs in) and the portal roles cookie, which stores what roles a user has access to in the current portal.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
We may disclose your personal data to our partners, suppliers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining the services we provide or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
We may disclose your enquiry data to one or more of the selected third party suppliers of goods and services that we work with for enabling them to contact you to fulfil a task requiring third party support.
In addition, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Where learners complete one of our courses or qualifications specific to CIOL or any other Awarding Organisation, personal data is shared with the Awarding Organisation to enable them to issue their certification.
We will share learners’ data with the following third parties in order to fulfil contractual obligations:
Thebigword and the Ministry of Justice
Our servers are provided by TSO Host via Sour Mash Media. We also work with a number of organisations who assist us in testing our LMS and related infrastructure, including Engage Comms and Sour Mash Media.
We will treat your data with the utmost care and take all appropriate steps to protect it. We use the Cyber Essentials Framework to ensure that we meet best practice principles in protecting our systems and data. We regularly monitor our system to identify ways to further strengthen security.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email. Please check our website frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this policy are welcomed and should be sent to Sam Lingard at email@example.com.
After placing an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use Stripe and Paypal; third party payment processors.
Your payment will be processed by Stripe (if you choose the credit card option) or Paypal (if you choose the Paypal Express Checkout option), who collect, use and process your information, including payment information, in accordance with their own privacy policies which can be accessed here: https://stripe.com/gb/privacy and here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full